In rare cases, player deposits do not automatically reflect in Spartan Poker account. This can be due to an issue in the internet connection during the payment process and/or an error at the payment gateway's end.
Any deposit which is failed from the payment gateway will be refunded in the account within a period of 7-8 Working days depending on the Bank.
UPI payments take Min 30-45 Days to refund.
In such a scenario you can contact our support team via email on support@spartanpoker.com with the transaction details or live chat with us on The Spartan Poker. Please note our support team is available from Monday to Sunday between 9:00 AM to 12:00 AM. All request received outside working hours will be resolved on the next working day.