Why is my cash out denied?
Cash out request can be denied due to reasons mentioned below:
Incomplete profile information
Cash out will be denied if your Spartan account has incomplete profile information. To complete your profile, you need to send a copy of your PAN card on [email protected] from your registered email id.
Incorrect/ mismatch details with Spartan account information.
Incorrect name, Pan card, Bank account, IFSC code etc. may also lead to denial for cash out request. Mismatch details may also lead to cash out denial. The PAN card details should match with the bank account details of the same person who has requested for the cash out
Collusion is when two or more people sitting at a table are working together to win more money from other players.
Transferring chips/funds to some other account while playing on one table can also deny your cash out request.
Denial because of the PROMO code used
While depositing an amount using the PROMO codes one must read all the terms and conditions. Cash out being denied because of the PROMO codes is because of lack of VIP points generated.
In case you are making a withdrawal without playing an adequate number of hands on Paid Table and fail to accumulate comp points equivalent to 2% in rake of the requested withdrawal amount, then a transaction fee of 2% of the credits made or requested withdrawal amount (whichever is lower) will be levied for the first such instance. 5% transaction fees will be levied on subsequent instances. The above mentioned 2% in rake will have to be earned by the User between the time of last credit or last withdrawal (whichever is later) and the time of current withdrawal request. The Company also reserves the right to waive off this transaction fees on specific request from the user on a case to case basis.
We do not process cash out request in Wallet accounts i.e. Paytm account, Airtel accounts etc.
We request you to kindly upload nationalised bank account details to process your cash outs.
Please Note: We request our players to send the copy of his/her PAN card if he/she is requesting for cash out for the 1st time. Once the confirmation mail is received from our end, you may then place cash out request. This is to avoid cash out request being denied for the 1st instance.